Hello,

my name is Shelby, I’m a mother to 3 beautiful children and a wife to a Navy Veteran, and owner of WGC LLC.

Our adventure started in 2015 with a Cricut, then we grew into a small business LLC in 2020. We’ve had our ups and downs, but we always found a way through the hard times. I’m currently a full-time medical professional, my hands are always busy taking care orders and work.

We hope that you will support us on our adventures, we are constantly looking up new and exciting opportunities to add to our site. We are so grateful to you, our customers! With your continued support and great reviews, we are looking forward to continued growth. Not only are we working to expand our product lines and maintain our low prices.

Shipping

IMPORTANT MESSAGE REGARDING USPS DELAYS

We hope you are staying safe and doing well. At this time, we want to inform you of some delays we have been experiencing with our chosen carrier, USPS.

* Due to delays with USPS, you may see "Pre-shipment" as a status on your tracking link(s) for longer than usual. Rest assured that your package is on its way to you, it just has not been processed and scanned by USPS. Please continue checking your tracking link(s) for updates on your order.

* Once orders leave our store, we do not have control over the time it will take to be delivered to you due to these unexpected delays. If you have any questions regarding a delayed delivery, we suggest contacting your local USPS Post Office for more information.

* If your package is marked as delivered and you did not receive it, please wait 4-5 business days for the package to arrive to you before contacting our Customer Service or USPS.

We thank you for your patience with us and with USPS. We are so excited for you to receive your order and we hope our candles can bring you peace during such unpredictable times.

Whitetail Glitter Ceations Shipping Policy

TEMPORARY: All orders are currently being shipped within 3-5 business days of receipt regardless of the shipping method you select. This does not include custom items. We will notify everyone once resume to our normal 48 hours processing schedule.  Thank you in advance for your cooperation.

All orders are shipped within 48 hours of receipt regardless of the shipping method you select. Orders received on Friday ship on Mondays. Holidays, shipping will be next day USPS is open for business.

Shipping rates are calculated based on weight of items. Calculated Shipping will determine total cost of shipping at checkout.

All shipping fees are reviewed at the time of packing/processing each and every order. If we feel any order is overcharged shipping fees, we will reimburse you for any overages at the time of shipping your order.

PLEASE NOTE: Every "domestic" order from Whitetail Glitter Creations is shipped using the U.S. Postal Service and includes USPS Tracking. Your tracking number is located in your order details and available once your order has been labeled and posted for shipping.

USPS Tracking is an end-to-end tracking whereby, your order is scanned several times throughout the mailstream, starting with acceptance at the postal facility and, finally, when the item is delivered (or delivery is attempted) or picked up by the recipient or the recipient’s agent.

With the tracking number, you can check delivery progress online, by phone, and by text. You can also SIGN-UP ONLINE or on your mobile device to receive tracking notifications sent to you via email or text.

While we understand a customer's eagerness to receive their order, we must emphasize that once your order is out of our possession and now in the care of the USPS, we have no control of the efficiency in which your order is delivered.

Delivery is not guaranteed due to unforeseen weather issues as we are all aware at how our current weather issues have been. Storms happen. Please be patient and check your tracking number(s) if your package hasn't arrived after the estimated delivery date contact the U.S. Postal Office and see if they can locate you package(s).

*** IMPORTANT *** Although we attempt to respond to customer messages and emails in a timely manner, we strongly encourage you to first check your tracking number on the USPS WEBSITE when trying to locate your order, before contacting us. If USPS tracking shows your order has been delivered, please refer to FIND MISSING MAIL for information on finding your missing order and/or filing a claim.

In the event there is an issue with the tracking number or a problem with your order, please CONTACT US

Privacy Policy

This privacy notice discloses the privacy practices for www.whitetailglittercreations.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration

During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

If you feel that we are not abiding by this privacy policy, you should contact us immediately email listed at bottom of page.